Team Leader - Guest Services

JOB OVERVIEW

Erbil Rotana is recruiting a Team Leader - Guest Services in Erbil, Iraq. This service-focused position is responsible for delivering a professional customer or guest experience, supporting smooth daily operations and maintaining the organization’s service standards.

KEY RESPONSIBILITIES

• Deliver attentive, professional service throughout the customer or guest journey.
• Respond to enquiries, requests and service issues promptly and courteously.
• Coordinate with colleagues to support smooth daily operations.
• Follow service, safety and operating procedures relevant to the role.
• Help create a positive experience while representing the brand professionally.

QUALIFICATIONS & REQUIREMENTS

• Strong service orientation and professional communication skills.
• Ability to remain composed, helpful and attentive in a busy customer-facing environment.
• Good teamwork, organization and problem-solving ability.
• Flexibility to support operational schedules and changing customer needs.

JOB DETAILS

Company: Erbil Rotana

Location: Erbil, Iraq

HOW TO APPLY

Select Apply to continue with the application.