Guest Relations Officer

JOB OVERVIEW

Etihad is recruiting a Guest Relations Officer in Abu Dhabi, United Arab Emirates. This customer-facing role is responsible for delivering a professional service experience, responding to customer needs, supporting smooth daily operations and representing the organization’s service standards.

KEY RESPONSIBILITIES

• Deliver attentive and professional service throughout the customer or guest journey.
• Respond to enquiries, requests and service issues promptly and courteously.
• Coordinate with colleagues to ensure smooth daily operations and consistent service standards.
• Maintain accurate information and follow operating procedures relevant to the role.
• Support a positive customer experience while representing the brand professionally.

QUALIFICATIONS & REQUIREMENTS

• Strong customer-service mindset and professional communication skills.
• Ability to remain composed, helpful and attentive in a busy service environment.
• Good teamwork, organization and problem-solving ability.
• Flexibility to support operational schedules and changing customer needs.

JOB DETAILS

Company: Etihad

Location: Abu Dhabi, United Arab Emirates

HOW TO APPLY

Select Apply to continue with the application.