Reservations Agent

JOB OVERVIEW

Erbil Rotana is recruiting a Reservations Agent to manage room bookings, guest inquiries, rate information and reservation communication while supporting revenue and service standards.

KEY RESPONSIBILITIES

• Process and confirm room reservations and input booking details accurately.
• Respond to inquiries, requests and reservation-related complaints.
• Maintain current knowledge of hotel rates, promotions and facilities.
• Support reports, visa requests, upselling and accurate room-status information.

QUALIFICATIONS & REQUIREMENTS

• Diploma or degree in Hospitality.
• Previous hotel-reservations experience.
• Computer literacy and excellent written and spoken English.
• Strong customer focus, communication and teamwork; additional languages are an asset.

JOB DETAILS

• Employer: Erbil Rotana
• Location: Erbil, Kurdistan Region, Iraq
• Job type: Full Time

HOW TO APPLY

Select Apply to continue with the application.