Senior Operations Officer WFM - Contact Centre Doha

JOB OVERVIEW

Qatar Airways is recruiting a Senior Operations Officer WFM - Contact Centre Doha in Doha, Qatar. This operations-focused role supports reliable day-to-day service delivery, coordinating people, processes and performance information to maintain efficient operations and a consistent customer or business outcome.

KEY RESPONSIBILITIES

• Coordinate day-to-day operational activities and maintain smooth service delivery.
• Monitor workload, service levels, operational KPIs and process performance.
• Work with internal teams and external stakeholders to resolve operational issues.
• Maintain accurate operational records, reports and handovers.
• Identify practical opportunities to improve efficiency, quality and customer outcomes.

QUALIFICATIONS & REQUIREMENTS

• Relevant experience in operations, logistics, service delivery or a related environment.
• Strong organization, prioritization and problem-solving skills.
• Ability to monitor performance information and respond effectively to operational issues.
• Clear communication and the ability to coordinate across teams.

JOB DETAILS

Company: Qatar Airways

Location: Doha, Qatar

HOW TO APPLY

Select Apply to continue with the application.